

Frequently Asked Questions
Discover the answers to your frequently asked questions about our products and services.
What is the returns policy?
We offer a 90 day return policy where, if the product has not been used or damaged we will offer a full refund to give you piece of mind.
How do I know that my suitcase will fit the airline restrictions?
On every product page we list all the airlines that the luggage is compatible with. We also have a link on the product page to show each of the individual airline restrictions so you can double check.
Do you offer a repair service?
Each brand has its own guarantee on its products. We have stated each products guarantee on the product page.
How do I place an order?
Browse our products, add your selections to the cart, and follow the checkout process. It's that simple!
What are your shipping rates?
We aim to make delivery simple and stress-free – just like your travel experience should be.
📦 Standard Delivery – £4.95
- Free on orders over £150
- Delivered with Royal Mail Tracked 48
- Estimated arrival: 2–3 working days
- Fully trackable and secure
⚡ Next Day Delivery – £6.95
- Need it faster? Select Next Day Delivery at checkout
- Available on orders placed before 3pm (Mon–Fri)
- Tracked and delivered via premium courier service
Additional Info
- We currently ship within the UK only
- Orders are dispatched Monday to Friday
- You’ll receive tracking details once your order is on the way
- Orders placed before 3pm will be dispatched on the same day
Do you offer next day delivery?
We certainly do offer next day delivery if you want your new suitcase in a hurry.
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Next Day Delivery Available
Free next day delivery on orders over £150
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Guaranteed Airline Compatible
We double check that all our luggage and bags will comply with airline restrictions.
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90 Day Returns Policy
Not 100% happy? You have 90 days to send back for a full refund.
-
Price Promise
We will price match with any non marketplace retailer.
Next Day Delivery Available
Free next day delivery on orders over £150

Guaranteed Airline Compatible
We double check that all our luggage and bags will comply with airline restrictions.
90 Day Returns Policy
Not 100% happy? You have 90 days to send back for a full refund.

Price Promise
We will price match with any non marketplace retailer.